Frequently Asked Questions Traveller Pulo1000

 

1. Do I need to show PCR test result to board the boat?

Answer: Yes, you do.

2. Can I do PCR test at the port?

Answer: Yes, you can.

3. Do I have to receive the 2nd dose of vaccine or booster vaccine already?

Answer: Yes. According to the Circulars of Ministry of Transportation Number 83 of 2022 for Transportation Guidelines on Domestic Sea Transport during Pandemic Corona Virus Disease 2019 (COVID-19), all passengers of Sea Transport have to receive a booster shot.

4. Do I need to print the boat ticket(s)?

Answer: No, you do not.

5. Do I need to print the homestay booking confirmation?

Answer: No, you do not.

6. Can my boat ticket or homestay booking or tour package be rescheduled or cancelled if my PCR test result is positive?

Answer: As long as no approval yet from business owner, ticket or homestay or tour package fee can be refunded. Unfortunately, we cannot refund your administration and service fee.

7. Can my boat ticket or homestay booking or tour package be refunded if it is cancelled by business owner?

Answer: Yes, your ticket or homestay booking or tour package fee can be refunded. Unfortunately, your administration and service fee cannot be refunded.

8. I have not received my booking confirmation yet. How should I do?

Answer: Call our customer service at (021)5303503.

9. What should I do if payment transaction is fail?

Answer: Call our customer service at (021)5303503.

10. I cannot get into pulo1000 login page. What should I do?

Answer: Call our customer service at (021)5303503.

11. I cannot change my address on Profile menu.

Answer: Call our customer service at (021)5303503.

12. I cannot find my history of transaction.

Answer: Call our customer service at (021)5303503.

13. I have not received my refund yet.

Answer: Call our customer service at (021)5303503.

14. My account was hijacked by someone else.

Answer: Call our customer service at (021)5303503.

15. I cannot create order.

Answer: Call our customer service at (021)5303503.

16. What should I do if I lose my mobile phone and forget my booking code?

Answer: Just check your booking confirmation on your email.

17. I want to deactivate my account.

Answer: You cannot deactivate your account by yourself on this release, but it will be done on the next release. Or you can call our customer service at (021)5303503.

18. How can I rate and review a product (homestay, boat ticket, and tour package)?

Answer: Click on Order menu  Click on Riwayat Transaksi  Click on Review

19. Can I order for someone else?

Answer: Yes, you can. On Order (Pesanan) page you can fill in the form and just put who makes the reservation and who is the passenger and some other data we need.

20. What payment method does pulo1000 accept?

Answer: by virtual account transfer to BNI, CIMB, Danamon online banking, Danamon, Mandiri, Maybank2U, Maybank, Permata.

21. When I have already chosen VA of certain bank and click on “PAY”, can I change payment method?

Answer: Just click on “UBAH PEMBAYARAN” and you will be directed to confirmation page. 

22. How do you ensure that my booking has been confirmed?

Answer: The booking confirmation will be sent to your email that you have already put on booking form.

23. What is the payment deadline?

Answer: Payment is due in 1 hour after booking confirmed. Order will automatically be cancelled if you have not made your payment yet until it is due.